Shipping Policy

Thank you for shopping with SoCal Geek Prints! Many of our products are 3D printed by us in Southern California, and we take care in preparing, packing, and sending your geeky finds on their way to you.

Please review the information below regarding processing, shipping, local pickup, and delivery issues.

Processing Times

Most orders are processed and prepared for shipment within 3–5 business days.

Because many of our products are 3D printed and some items may be printed specifically for your order, processing times can vary depending on the item, quantity, customization, and our current print schedule.

Custom, personalized, commercial, wholesale, and bulk orders may require additional production time. If you need your order by a specific date, please contact us before placing your order so we can let you know what may be possible.

Processing time is separate from the time your package spends in transit with the shipping carrier.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and available shipping options.

Free Shipping

Retail orders of $50 or more qualify for free shipping.

Free shipping applies to retail orders only and does not apply to commercial, wholesale, or bulk orders.

Shipping for commercial, wholesale, and bulk orders may be calculated or quoted separately based on the size, quantity, weight, and details of the order.

Delivery Times

Estimated delivery times shown at checkout begin after your order has been processed and shipped.

Once your package has been handed over to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

While we cannot guarantee carrier delivery dates, we're always happy to help if you experience an issue with your shipment.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation with your tracking information once your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Local Market Pickup

Local to Southern California? You may be able to arrange to pick up your order at one of our upcoming markets or special events.

Please contact us ahead of time to arrange market pickup so we can confirm the location and make sure your order is ready and packed for you.

Visit our Market Schedule to see where we'll be next.

Damaged, Missing, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, an item is missing, or you receive the wrong item, please contact us within 7 days of delivery.

When contacting us, please include:

Your name and order number
A description of the issue
Clear photos of the damaged or incorrect item
Photos of the shipping packaging when applicable

This information helps us evaluate what happened and determine the best solution.

Please do not discard damaged items or their packaging until we've had an opportunity to review the issue, as photos or additional information may be needed for a shipping claim.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please first:

Check around your delivery location, including porches, side doors, mailboxes, parcel lockers, and other secure areas.
Check with members of your household or neighbors who may have accepted the package.
Allow a short amount of time in case the carrier marked the package as delivered before completing delivery.

If you're still unable to locate your package, contact us and we will help determine the appropriate next steps. We may also ask you to contact the shipping carrier as part of locating the shipment.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

If your order has not yet shipped, we'll do our best to update the address. Once an order has been shipped, we cannot guarantee that the address can be changed or that the carrier will be able to reroute the package.

Additional shipping charges resulting from an incorrect or incomplete address provided at checkout may be the responsibility of the customer.

Returned-to-Sender Packages

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, or other delivery issue outside of our control, we will contact you to discuss your options.

Additional shipping charges may apply if you would like the order shipped again.

Shipping Delays

Although we do everything we can to get your order on its way promptly, delays caused by shipping carriers, severe weather, holidays, natural disasters, or other circumstances outside of our control may occasionally occur.

A carrier delay does not automatically qualify an order for a refund.

If you believe your package may be lost or significantly delayed, please contact us and we'll help determine the appropriate next steps.

Questions About Your Order?

Have a shipping question or need help with an order?

Last updated: September 2026