We want you to love your SoCal Geek Prints order! Because many of our products are 3D printed, made in small batches, or created specifically for an order, our return policy is a little different from that of a traditional retail store.

Please review the policy below, and if something isn't right with your order, reach out to us. We're always happy to help.

Returns

Eligible standard retail items may be returned within 14 days of delivery.

To be eligible for a return, your item must be unused, undamaged, and in the same condition in which you received it. Proof of purchase is required.

Before sending anything back, please contact us at socalgeekprints@gmail.com or through our Contact Us page.

Returns sent to us without first requesting a return may not be accepted.

Once your return is approved, we'll provide instructions for sending your item back.

Custom & Personalized Orders

Because custom and personalized products are created specifically for you, the following are generally final sale and cannot be returned or exchanged:

• Personalized items
  
• Custom designs
  
• Special-request color combinations
  
• Custom party or event favors
  
• Commercial or wholesale orders
  
• Made-to-order bulk orders
  

This does not apply if your item arrives damaged or defective, or if we made an error with your order.

Please review all custom-order details carefully before approving your order.

Mystery Items

Mystery Eggs, Mystery Mini Packs, and other mystery products are final sale.

The surprise is part of the fun! Because the contents of these products are intentionally a mystery, receiving a particular design, creature, color, or item that you were not hoping for is not considered a defect and does not qualify the product for a return or exchange.

If an item inside your mystery product arrives damaged or defective, however, please contact us within 7 days of delivery so we can help.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your name and order number
  
• A description of the issue
  
• Clear photos of the item
  
• Photos of the packaging when applicable
  

Please do not discard damaged items or their packaging until we've had an opportunity to review the issue.

Once we've reviewed the information, we'll work with you to determine the appropriate solution, which may include a replacement, repair when appropriate, store credit, or refund.

Items That Break After Delivery

Our 3D-printed products should be handled with reasonable care. Some designs contain small details, articulated joints, thin components, or other features that can be damaged if dropped, bent excessively, pulled, crushed, or handled roughly.

If you discover a problem shortly after receiving your item, please contact us within 7 days of delivery with photos and a description of what happened.

Damage caused by normal wear and tear, accidents, improper handling, excessive force, improper storage, or misuse generally does not qualify for a refund or replacement.

We still encourage you to reach out if you're unsure. We'll be happy to take a look and see whether there's anything we can do to help.

Heat & Improper Storage

Many of our products are made using PLA, a material that can soften or deform when exposed to excessive heat.

Please do not leave your 3D-printed items in hot vehicles, near heaters, in dishwashers, or in other high-temperature environments.

Warping, deformation, or other damage caused by excessive heat or improper storage is not considered a manufacturing defect and does not qualify for a refund or replacement.

Natural Characteristics of 3D Printing

Every 3D-printed item is created layer by layer. Because of this process, you may notice characteristics such as:

• Visible layer lines
  
• Minor surface variations
  
• Small differences between individual prints
  
• Slight variations in size or finish
  
• Minor support marks or other signs of the printing process
  

These are normal characteristics of 3D printing and are not considered defects.

We inspect our products before they leave us and do our best to make sure you're receiving something we'd be happy to own ourselves.

Color Variations

We do our best to photograph our products and colors accurately. However, colors may appear slightly different depending on lighting, photography, your device or screen settings, and variations between filament batches.

Gradient, rainbow, dual-color, and other multicolor filaments can create especially unique results. The placement and distribution of colors may vary significantly from one print to another.

These natural color variations are part of what makes each piece unique and are not considered defects.

Sale & Final-Sale Items

Items specifically marked Final Sale or Clearance cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges on eligible standard retail items.

If you would like a different item, color, or product, please contact us to determine whether your original item is eligible for return. Once the return has been approved, you can place a new order for the item you would prefer.

Custom, personalized, mystery, commercial, wholesale, bulk, clearance, and other final-sale items are not eligible for exchange except in cases of damage, defect, or an error on our part.

Return Shipping

For eligible returns that are not the result of damage, a defect, or an error by SoCal Geek Prints, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part.

If your item arrived damaged or defective or we sent you the wrong item, we'll work with you to determine the appropriate return or replacement process.

We recommend using a trackable shipping method when returning an item. We cannot guarantee receipt of a return package that does not include tracking.

Refunds

Once we receive and inspect an approved return, we'll notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund after it has been issued.

Shipping charges are not refundable except when the return is due to an error on our part.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because we may begin printing or preparing your order shortly after it is placed, we cannot guarantee that an order can be canceled once production has begun.

Custom, personalized, commercial, wholesale, and bulk orders may not be eligible for cancellation once we have begun production, purchased materials specifically for the order, or otherwise begun fulfilling the order.

If we're able to cancel your order before production or fulfillment begins, we'll let you know.

Refunds for Shipping Delays

Once an order has been shipped, delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control do not automatically qualify an order for a refund.

If your package appears to be lost or significantly delayed, please contact us so we can help determine the appropriate next steps.

Questions or Problems With Your Order?

Something not quite right? Have a question about whether your item qualifies for a return?

Please contact us at socalgeekprints@gmail.com or through our Contact Us page.

We're a small husband-and-wife business, and we'd much rather have the opportunity to talk with you and see how we can help.

Last updated: September 2026